Me (speaking to a
Comcast customer service agent): I just spent an hour on the phone with one of
your agents who was trying to resolve an issue. She said she was sure
she had gotten to the bottom of it, and only needed to speak to one other
person, but then cut me off. Can you look up the name of the person I was
talking to and connect me to her?
Agent: I’m sorry,
but it’s Monday.
Me: So?
Agent: Well,
Mondays are really busy and the moment that call ended another call was
forwarded to her – that’s how the system works here.
Me: That’s crazy.
Agent: I’m sure
she’ll call you back when she has time.
Me: How can she
when, every time she hangs up from one call, another call comes in?
Agent: I can
connect you to another agent.
Me: No, I just
spent an hour on the phone with that agent. It’s complicated and I
don’t want to have to explain it to someone else then have her cut me off.
Agent: Well,
then, thank you for calling Comcast. Is there anything else I can do for you
today?
For the record, I was calling this sewer of a
company, which year after year is named the worst company in America for customer service, because I received a letter that said, “During a recent review of your
account, we determined that your current service level does not meet the
minimum service level required for the discounted package on your
account.”
In other words, "We are sorry we allowed you in December to
sign up for our advertised $69 Triple Play” package (cable/phone/internet) that
we promised would not go up in price for one year. Now that you’ve had the package for nine
months we are going to jack your bill up by $20 or so every month, three months ahead of schedule. This is further proof we're lying scum with no integrity whatsoever whose managers laugh our asses off every time we get the opportunity to screw customers like you for whom Comcast is the only choice, because we know you can't do anything about it. And if you try to question anything we do we've instructed our employees to hang up on you."
No comments:
Post a Comment